Contact Us

Send us an Email

The response time may be longer than usual, due to the high number of new traders. We are working around the clock to speed up the process. Thank you for your patience.

Trading Hours
Opening:

Sunday 21:00 GMT

Closing:

Friday 21:00 GMT

Phone Number

For Technical and Administrative Support please call: +1-877-796-3912

For all other matters please call: 1-416-350-2888

Please note that we are prohibited by regulations from providing any trading advice or recommendations.

Complaints

How do I file a complaint?

At Friedberg Direct powered by AvaTrade Technology, we strive to provide high quality service to all customers. If you feel your requirements have not been met, you can file a complaint.

To help us resolve your complaint as quickly as possible, please provide the following details:

  • Your full name
  • Account number
  • Describe your complaint clearly
  • Copies of any relevant documents
  • A daytime telephone number where we can contact you

We will ensure your application is thoroughly investigated and that you receive a fair outcome.

Submit Complaint